There is a normal support ticket system not on Discord, which they loudly advertise for having a very good response time. The Discord server is not the primary support method
That's also my experience. I did have a few instances of 'random requests failing' they couldn't really diagnose back when they were new; but that was just amazon dropping request in the end
Service has been great, prices like 10% of cloudflare too once you get the real pricing :P
